FREE DELIVERY FOR ORDERS OVER £30 | 1 TREE PLANTED FOR EVERY ORDER

Terms & Conditions

Contract between you and Lola & Wild:

Once an order has been placed, Lola & Wild will send you an email confirming that we have received your requested order for the items you wish to purchase and your chosen delivery method. This order constitutes an offer to Lola & Wild and does not mean that your order has been accepted. Once we have confirmed your order and the delivery company has confirmed carriage of your items, we will send you an email stating that your order has been dispatched. The dispatch confirmation signifies the formation of the contract between you and Lola & Wild.

In certain circumstances we may not be able to fulfil your requested order. In this case the contract between you and Lola & Wild will only refer to the items in the dispatch confirmation email.

Lola & Wild may need to (and reserve the right to) cancel the contract between us if:

  • There is no availability of the product you have requested.
  • You do not reside in an area that our delivery provider delivers to.
  • We suspect the transaction may be of a fraudulent nature.
  • If any of the items ordered have been listed at an incorrect price due to an error when listing the item or us having received an incorrect price from our suppliers.

If the need arises for us to have to cancel the contract, we will notify you by email and refund the items and shipping (unless shipping has been used to deliver other items in the order) to the payment method originally used. Lola & Wild will not be obliged to offer any further compensation.,

Returns, Refunds & Exchanges

We hope that you love your products but, if for any reason you would like to return an item, you can do so by notifying us within 14 days of your purchase. Items you wish to return must be unopened and in the original packaging and condition. Items that have been opened (especially beauty products) cannot be returned. You will need to cover the cost of returning the item (unless it is damaged or faulty) using a tracked service as we cannot accept liability for lost parcels.

After 14 days, we unfortunately cannot offer you a refund or exchange.

If an item is damaged or faulty, please contact us within 14 days of receipt of the item, with photographic evidence, to obtain a refund. Please email us at sales@lolaandwild.co.uk with your order number and we will get back to you within 24 hours.

Items which cannot be returned for safety / hygiene reasons include:

  • Perishable goods such as food / drink products.
  • Sanitary products.
  • Products that are personalised / made to order.

Once your return has been received and inspected, we will email you to notify you whether your refund has been approved and if so, your refund will be processed within 14 days.

Returns and exchanges should be sent to:

21 Shelton Road
London
SW19 3AT

 

Lola & Wild Ltd Business Information

Company Number: 12549053

Registered Address: 5 Thornbury Avenue, Southampton, SO15 5BQ

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lolaandwild.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following common links:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@lolaandwild.co.uk or by mail using the details provided below:

5 Thornbury Avenue, Southampton, SO15 5BQ, United Kingdom

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