Shipping & Returns

SHIPPING

Royal Mail – Standard UK delivery (2-3 day service) – £3.49
Royal Mail – 24 hour UK delivery (1-2 day service) – £4.49
FREE UK standard shipping for orders over £30.00

Orders placed before 2pm Monday to Friday will be dispatched the same day. Orders placed after 2pm will be dispatched the following working day.

Orders placed on Saturday and Sunday will be dispatched on the following Monday.

We currently only ship to the United Kingdom.

RETURNS & REFUNDS

Please notify us if you have any queries or problems regarding your order and we will be happy to assist! We are here to help!

If you wish to return a product please email us at sales@lolaandwild.co.uk within 28 days of receipt. Items need to be unused and in the original condition. We cannot accept returns on any opened items unless there is a fault with it.

To return items, please keep everything in it’s original packaging and send it back to the following address with your order number and reason for returning the item. Please use tracked mail to ensure the products get back to us. Once the items have been received, we will refund you minus the shipping costs.

Return Address:
Lola & Wild
21 Shelton Road
London
SW19 3AT

FAQ

I need to contact you. What phone number / email address should I use?

We love to hear from our customers! You can send us a message via the Contact Page or you can email us at sales@lolaandwild.co.uk and we will get back to you within 24 hours. Alternatively, you can call us on +44 7792028074 during our office hours which are 9am to 5pm, Monday to Friday.

There is a problem with my order. What do I do?

We hope you love our products and we do everything we can to make sure they reach you on time and in perfect condition. In the unlikely event that something goes wrong please contact us as soon as possible at sales@lolaandwild.co.uk so we can sort things out for you right away! We are here to help!

What kind of packaging will my products be shipped in?

All our packaging is 100% plastic free!

Our packing boxes are made from recycled cardboard and are compostable. We also reuse supplier boxes for orders as this is the most efficient way of recycling boxes, so don’t worry if your box doesn’t look brand new – it’s probably busy living it’s second life!

The packaging tape we use is also made from recycled, compostable brown paper tape – so you don’t even have to remove it when recycling or composting. Items are protected with recycled tissue paper and recycled, compostable brown packing paper. Printed items are printed with non-toxic, water based ink.

Are all your products 100% plastic free?

Our passion is reducing the need for plastic and doing away with single use plastic altogether. We only source products from sustainable companies with a similar ethos to ours. Companies we work with all demonstrate their desire for eco-friendly and circular business practices. Many of the companies we use are 100% plastic free and some are working steadily towards this goal having already made massive leaps and bounds in finding ways to avoid plastic in their products and business. With that said we are all about supporting businesses which are working towards their goal of becoming 100% plastic free so some products may contain some plastic parts – this is only the case when either there is no alternative or the company is working towards an alternative (eg: some plastic pumps) and all plastic used is designed to be reused / recycled.

Why is Bamboo used instead of plastic?

Bamboo is incredibly sustainable! Not only is it one of the fastest growing plants on the planet but it absorbs more carbon dioxide than tree’s do like a really clever carbon sponge! Bamboo is super strong and sturdy and yet also 100% decomposable – this means that, for example, your bamboo toothbrush will fully decompose in around 3 years as opposed to your plastic toothbrush which will live forever.

Is Aluminium sustainable / recyclable?

In a word – Yes! Aluminium is one of the most sustainable materials available dues to it’s ability to be recycled indefinitely. Aluminium is known as a ‘green’ metal due to it’s eco-friendliness. Recycling aluminium saves 95% of the energy required to produce aluminium from raw materials. This is why so many of the companies we work with are now using aluminium packaging instead of plastic – and many of the aluminium pots we sell can be repurposed to house something else!

What are your delivery charges?

Please see our Shipping & Returns page for all delivery details.

When will I receive my order?

We aim to dispatch orders made before 2pm Mon – Fri the same day and orders made after 2pm the following day. You can choose between 2-3 delivery or 1-2 day delivery at check out.

What is your company number?

Our company number in England & Wales is 12549053.

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