Shipping & Returns
Royal Mail – Standard UK delivery (2-3 day service) – £3.49
Royal Mail – 24 hour UK delivery (1-2 day service) – £4.49
FREE UK standard shipping for orders over £30.00
Orders placed before 2pm Monday to Friday will be dispatched the same day. Orders placed after 2pm will be dispatched the following working day.
Orders placed on Saturday and Sunday will be dispatched on the following Monday.
We currently only ship to the United Kingdom.
RETURNS & REFUNDS
Please notify us if you have any queries or problems regarding your order and we will be happy to assist! We are here to help!
If you wish to return a product please email us at firstname.lastname@example.org within 28 days of receipt. Items need to be unused and in the original condition. We cannot accept returns on any opened items unless there is a fault with it.
To return items, please keep everything in it’s original packaging and send it back to the following address with your order number and reason for returning the item. Please use tracked mail to ensure the products get back to us. Once the items have been received, we will refund you minus the shipping costs.
Lola & Wild
21 Shelton Road
I need to contact you. What phone number / email address should I use?
There is a problem with my order. What do I do?
What kind of packaging will my products be shipped in?
All our packaging is 100% plastic free!
Our packing boxes are made from recycled cardboard and are compostable. We also reuse supplier boxes for orders as this is the most efficient way of recycling boxes, so don’t worry if your box doesn’t look brand new – it’s probably busy living it’s second life!
The packaging tape we use is also made from recycled, compostable brown paper tape – so you don’t even have to remove it when recycling or composting. Items are protected with recycled tissue paper and recycled, compostable brown packing paper. Printed items are printed with non-toxic, water based ink.
Are all your products 100% plastic free?
Why is Bamboo used instead of plastic?
Is Aluminium sustainable / recyclable?
What are your delivery charges?
When will I receive my order?
What is your company number?
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